TERMS AND CONDITIONS


WORKSHOPS, ON-SITES, TRAININGS, ORDERS AND INVOICES FOR HS UNIVERSITY, HEREIN REFERRED TO AS “HSU”, IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:

1. Workshop Registration: HSU accepts registration by fax, phone and mail. Workshops are held in our regional locations for 15 or more participants only. If less than 15 attendees have registered on or by registration deadline date, the workshop may be cancelled or rescheduled to another location. You may contact us at any time to find the number of participants registered for any workshop at 901-758-4034. It is recommended that attendees not book flight and hotel until the registration deadline. If you do book flight or hotel it is recommended that you purchase refundable tickets. HSU’s liability is limited to refund of registration fees only. Workshops at our central office - Memphis, TN - are guaranteed for dates listed. Invoices will be issued for each registration received. Once we have issued a registration confirmation number and an invoice for each registration, it can only be cancelled by using our cancellation policy listed below. Any changes in registration, i.e. substitutes or date changes, must be received in our office five days prior to workshop. To cancel a workshop, see cancellation policy below.

2. Invoices: Invoices are due upon receipt, unless you have established net terms (see net terms below) or unless other arrangements have been made. Payment of invoices must be completed by due date listed on invoice. A finance charge of 10% per month will be added for past due accounts. Invoices cannot be cancelled without written permission of HSU. (See cancellation policy below.)

3. Net Terms: Agencies that wish to utilize net terms, must have an account application on file in advance. To open an account, you can request a new customer kit by calling 1-888-282-7817. We will then fax the kit directly to you. It includes our account application and a tax certificate and general information. A Director or Executive Officer of the agency must sign the application. This must be completed two weeks prior to service/product delivered. Once we have received the completed documents, please allow 24 hours for us to set up your account. You will be contacted with an account number, terms, and a credit line. Agencies with net terms will not be invoiced until after service or products are delivered.

4. Cancellation: All invoices are active unless we receive in our office fifteen business days prior to workshop a Registration Cancellation Form. If a registration cancellation form is received in our office 15 business days prior to workshop, then fees are fully refunded or can be credited to another workshop. ON-SITE CANCELLATIONS MUST BE MADE 25 BUSINESS DAYS PRIOR TO ONSITE. No shows will be considered as attendance and treated as such. (See No Show policy below).

5. Purchase Orders: Purchase orders are accepted. Purchase orders must be paid two weeks prior to workshop unless you have a net terms account with HSU or other arrangements are made in advance.

6. Late Fees: Invoices are due upon receipt unless you have a net terms account with HSU. If invoices are not paid by payment due date stated on invoice, a 10% late fee will be added to invoice monthly until invoice is paid.

7. No Shows: Students that do not attend their scheduled workshop and do not contact HSU in writing 15 business days prior to workshop to cancel, will forfeit all monies and will be billed in full for the workshop or service plus any late fee.

8. Legal Notice: This is a legal document of HSU. It cannot be cancelled unless written notification is received at HSU fifteen business days prior to workshop date or before invoice due date, whichever is first. (See cancellation policy above). If invoice and fees are not paid to HSU before due date, the Agency listed on the reverse side of this document is responsible for amounts printed in the TOTAL /AMOUNT DUE section plus a late fee. Any disputes about this document must be in written form and should be received within five days of INVOICE DATE . If no disputes are listed with HSU, the Agency listed on reverse side accepts this invoice and becomes responsible for any and all legal fees incurred to collect payment of this invoice. This includes, but is not limited to all attorney fees, misc. fees, court cost and late fees involved in the collection of the TOTAL/AMOUNT DUE listed on the reverse side.

9. Contact Information: Our account representatives are available to answer your inquires M-F 9:00 a.m. - 6:00 p.m. Please contact them at (901) 758-4034 or 1-888-282-7817 for more details. Our 24 hour fax is available at any time, 24 hours a day, seven days a week at (901) 758-4036.