Disabilities Services Supervisor Credential
Class Date(s) Monday, Oct 23 2017 9:00AM-4:00PM  
Tuesday, Oct 24 2017 9:00AM-4:00PM  
Class# 1613587  

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Description The Disabilities Services Supervisor Credential is designed to be a "plus" feature of certifying  abilities and represents exceptional skill level in the national Head Start community. A supervisor credential is an "academic certification" of qualification of skilled professionals in Head Start. Participants at this level learn practical tips, techniques and solutions needed for supervisory success.  This level focuses on the unique challenges you face everyday as a manager or supervisor and offers solutions to help managers and supervisors build solid foundation for approaching challenges of hwo to work through staff conflict and difficult behaviors as well as confidentiality.

Methodology - Behavioral based skill acquisition

In this program, participants are shown practices of what to do, how to do it and when to do it.  Practice, coaching and more practice in our 6 hour classroom modules are designed to facilitate behavioral-based skill acquisition.  Participants document and then develop practice on their own cases, solidifying the transition of learning to where it counts... at their program.

Online component - Skills reinforcement

We are unique with how our 5 week online management learning was developed. The cognitive content of the classroom modules has been extracted and placed in our online program.  The online reinforcement training helps move managers through the skills to reinforce and use the skills learned in a classroom setting.  Using the online learning for the cognitive phase of learning allows Head Start program who cannot have staff away for weeks of training to significantly reduce the time required in the classroom for the practice and discussion by using our blended learning program.

The online supervisor program covers the same skills and draw from the same in-class examples, providing superb reinforcement, refresher training and ramp-up training. Here are some modules covered:

Essential Skills of Leadership (ESL) -- the first foundation module.  Skills developed here are used in each subsequent module.  Participants develop the skills needed to maintain a team member's self-esteem (even when there is bad news), maintain a focus on observable behavior (and staying away from perceived intent and attitudes), and more.

Essential skills of Communicating (ESC) -- the second foundation module.  Again, the specific skills developed in this module are critical to the success of subsequent modules.  Among others, they include the skills needed to establish an atmosphere of open communication, and some very specific active listening skills.

Developing Performance Goals and Standards-- Participants develop the skills to jointly and collaboratively establish SMART goals and agree upon objective standards with their team members which focus upon both the needs of the organization and the needs of the people.

Providing Performance Feedback -- Each of us needs feedback about how what we are doing is being received.  Participants learn specific steps to ensure feedback is effective and leads to committed future performance.

Improving Work Habits -- Participants learn the skills needed to deal effectively with some of the toughest issues a leader must get involved with...hygiene, tardiness, sloppiness, etc, while maintaining the self-esteem and gaining the commitment of the team member.

Coaching Job Skills -- Coaching job skills is a lot more involved than just talking to someone.  Participants learn and practice a step-by-step approach...the skills necessary to provide outstanding results.

Delegating -When, to whom, why and how should a leader delegate for the process to be effective?  Participants learn the answers and practice the skills.

Effective Discipline --  If it's not positive, it's punishment, not discipline.  Participants learn the difference in the skills needed to get the participants to acknowledge the situation,  help provide answers for a solution and become committed enough to follow-through.

Managing Complaints -- Participants learn how to capitalize upon complaints, how to effectively deal with them, and to look forward to the opportunity to deal with the issues which often underlie the stated complaint.

Supporting Change -- Change is a constant, but people need to be involved and be supported as the changes occur.  Participants learn the necessary skills to accomplish both.

Resolving Conflict -- Conflicts between team members can adversely impact any organization.  Participants learn the specific skills to diffuse the situation, reframe the discussion, and collaboratively establish a working relationship that at least does not interfere with productivity.

Communicating Up -- Our most popular module with senior leaders.  Participants learn to understand that it is their responsibility to determine what their leaders want and how they want it.  It is also their responsibility to not only identify problems to their leaders, but to bring well-organized and well-staffed solutions to them.

 

Students enrolled in this level must meet the education requirement of 90 CECs (Continuing Education Credits) or 900 clock  hours of training.

Price $2,595.00
  15 Seats
Seats  
Class Location
Denver Courtyard Downtown
934 16th Street
Denver, CO   80202
(303) 571-1114