This six-weeks online course introduces the importance of the foundation pieces of Case Management. Students examine issues of cultural diversity and roles of personal attitudes and boundaries. Students also learn good and poor responses of poor communication. Forms are provided so students can begin family assessments and how to take social histories.

The course prepares family workers with actual processes.  The course:

• Gives very basic information a person needs to handle each of the task described.  Theroectical information can be found in many other places and thus the concentration and focus are on what is important to note, thank about, document and pass on in each step of the family assessment process.
• Numerious exercises create very real situations for students to consider and handle.  These exercises are based on real experiences of many others. Doing the exercises and participating in the classroom discussions that follow will expose students to an extremely broad range of possible circumstances and difficultites in the field.
• The course contains forms that give students an opportunity to practice compling information at various times throughout the management of family cases.  These forms can be copied and used to create files on families.  Using each form a number of times gives student practice in perparation for real families in real social service setting.

The course will cover the following:

• Foundations for Best Practice in Case Management
• Ethics and Other Professionals Responsibilities for Human Services
• Cultural Competence
• Attitudes and Boundaries
• Identifying Good Responses and Poor Responses
• Asking Questions
• Bringing up Difficult Issues
• Addressing and Disarming Anger
• Documenting Initial Inquires
• Social Histories and Assessment Forms
• Receiving and Releasing Information
• Making the Referral and Assembling the Records
• Documentation and Recording
• Monitoring the Services